Notice 03
Refund Policy
Every workspace starts with a free 30-day trial on 50 batteries, so you can see your own data before paying anything. This policy covers what happens once you are on a paid plan.
1. Monthly plans
Monthly plans can be cancelled at any time and stop at the end of the current billing month. Partly used months are not refunded, but you keep full access until the month ends.
2. Annual plans
- If you cancel within 14 days of the first annual payment, we refund the full amount less any months already used at the monthly rate.
- After 14 days, annual plans are not refunded, but you keep access for the rest of the paid year.
3. Battery count adjustments
If you retire or sell batteries, your count drops at the next billing period. If we billed for batteries that sent no data at all during a month because of a fault on our side, we credit those batteries on your next invoice.
4. Service credits
If the platform is unavailable for more than 8 hours in a month outside announced maintenance, Module and Pack customers can request a credit of 10% of that month’s fee for each full day affected, up to 50%.
5. Duplicate or wrong charges
Charges made in error are refunded in full to the original payment method, usually within 7 to 10 business days.
6. How to request
Send a request through the Contact and choose Customer support. Include your workspace name and invoice number.